Refund & Return Policy

Non-returnable items

• Returns, refunds, or exchanges are not accepted for:

• Change of mind or collector preference
• Packaging preferences
• Ordering errors
• Dissatisfaction not related to actual product damage

Opened products

• Items with factory seals, blister packs, shrink-wrap, or protective packaging opened or tampered with are not eligible for return, refund, or exchange.

Damage claims — evidence required

• To file a damage claim you must submit all of the following within 24 hours of delivery:

• A complete, uninterrupted unboxing video
• Photos of the outer package
• Photos of the damaged item

Resolution options

• Based on the case, Minicarszone may provide:

• A partial refund
• A full refund
• A replacement (subject to stock availability)

Reverse shipping

• If an item must be returned, reverse shipping costs are typically the customer’s responsibility unless otherwise agreed.

Non-eligible issues

• The following are not considered defects and are not eligible for return:

• Factory paint variations or manufacturing tolerances
• Minor packaging wear
• Manufacturer packaging differences

Refund timing

• Approved refunds are usually processed within 7–10 business days.

Unboxing video requirements

• To ensure a smooth claim process, your unboxing video must:

• Start before opening the outer parcel and clearly show the shipping label, carrier details, and all sides of the box
• Be recorded continuously, without cuts or edits
• Show opening on a clean, well-lit surface
• Reveal inner packaging and each item slowly
• Include close-ups of the defect, damage, or incorrect item
• Be reasonably sized (ideally under 100 MB) and shared via email attachment or cloud link

Claims without a compliant, unedited unboxing video will not be processed. This policy protects both customers and Minicarszone from shipping-related disputes.